How much does installation cost?
How much does shipping cost?
How long will it take to receive my order?
All orders will be shipped out within 24 hours (except orders received after 2pm on Friday, Saturday or Sunday. These orders will be shipped out on Monday). Orders can take up to 5 business days to arrive however, we ship via FedEx or Purolator and orders typically arrive within 2 or 3 days.
Is my DirectAlert system covered by a warranty?
Will DirectAlert work with my VOIP or cable phone system?
Will my DirectAlert fall detection device send a signal if I am walking around the house or if I bend over to play with my grandchildren?
How often do I need to charge my DirectAlert Mobile Alert System with fall detection & GPS?
What is the range of my Mobile Alert System with GPS tracking device?
Will my Mobile Medical Alert System with GPS work indoors?
How much is the monthly monitoring ?
What if I want a second emergency help button, for my spouse?
Do I have to sign a contract?
If I press the emergency help button will I get charged?
Do private insurance companies cover the costs of the medical alert system?
I live in a small town; can a DirectAlert be used here?
How do I order or obtain more information on DirectAlert medical alarm systems and 24h live monitoring services for the elderly or loved ones?
If I am not in the same room as the main medical unit will the Emergency Response Agent hear me?
Our Classic and Fall detection units have a range of 600 to 1000Ft, which covers most typical apartments. If you are concerned, please perform a test in different areas of your home.
Can my medical call button be worn in the shower or bath?
What if I press the panic button and am unable to communicate with the Emergency Response Agent?
How far is the range of the wireless call button?
Can I give my alarm system to another family member?
Can I use the Fall Detector if I have a Pace Maker?
Do I need to test my unit?
How do I cancel my service?
Not sure which solution is right for you?
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Have questions? We're here for you. Call us at 1-877-391-1767 or drop us an email using our handy form.