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Frequently Asked Questions

Find answers for the most common questions about DirectAlert

How much does installation cost?

There is no installation fee. Installation is very simple and can be done by you or someone in your family. If you need assistance please call 1-877-391-1767.

How much does shipping cost?

Shipping of our systems is free.

How long will it take to receive my order?

All system orders will be shipped out within 24 hours. Orders can take up to 5 business days to arrive however, we ship via Fedex and orders typically arrive within 2 or 3 days.

Is my DirectAlert system covered by a warranty?

Yes. All of our medical alert systems are covered by a lifetime warranty. Help buttons and batteries are covered for 2 years.

Will DirectAlert work with my VOIP or cable phone system?

Yes, we have a solution for every type of phone connection, including cable and VOIP. For special situations or even if you don’t have a home phone line the DirectAlert home Cellular or on-the-go Mobile unit has you covered. Please call 1-877-391-1767 for more information.

Will my DirectAlert fall detection device send a signal if I am walking around the house or if I bend over to play with my grandchildren?

No, our emergency fall detection devices will only send a signal in the event of a real fall. In the event of a fall, if you are able to you should also push the help button.

How often do I need to charge my DirectAlert Mobile Alert System with fall detection & GPS?

Under normal circumstances, the battery in our Mobile Alert system will last for over 48hrs. We recommend you charge your device every day for 90 minutes.

What is the range of my Mobile Alert System with GPS tracking device?

Our Mobile Medical Alert System works virtually anywhere in Canada and uses GPS and cellular signals for location tracking and 2-way voice communications.

Will my Mobile Medical Alert System with GPS work indoors?

Yes, our Mobile device works indoors or outdoors.

How much is the monthly monitoring ?

Monthly monitoring services start at $19.95 per month for our classic products. Please contact our customer service at 1-877-391-1767 for more information, or compare all DirectAlert solutions.

Can I rent a DirectAlert system?

Yes! You can rent DirectAlert Medical Alert systems, including devices with integrated fall detection. All system rentals include our 24 hour live protection plan. There is an initial 3 month minimum contract required for rentals. You can order online or for more information please call 1-877-391-1767.

What if I want a second emergency help button, for my spouse?

You can purchase additional emergency help buttons to work with your existing DirectAlert system. Please call 1-877-391-1767 for more information.

Do I have to sign a contract?

No. There is no contract and you may cancel your monitoring service at anytime. A one time administration fee of $40 plus tax does apply to all cancellations.

If I press the emergency help button will I get charged?

No. Our alarm system is there for you and your loved ones 24 hours a day, 365 days a year. There are no hidden charges. Push your help button anytime you are in need. Our agents are always available to assist in any emergency situation.

Do private insurance companies cover the costs of the medical alert system?

It is always a good idea to ask your insurance company. Some of our subscribers are covered either through insurance or through local agencies that help those who cannot afford a medical alert system in Canada but need the security. In most cases, a portion of the cost is tax deductible, ask your tax professional for more details.

I live in a small town; can a DirectAlert be used here?

DirectAlert medical alert systems can be used anywhere in Canada. Our Mobile GPS+ unit is powered by Rogers. This unit can be used anywhere in Canada that cell service is available.

How do I order or obtain more information on DirectAlert medical alarm systems and 24h live monitoring services for the elderly or loved ones?

To order a DirectAlert medical alert system or receive additional information you can: Order Online, call customer service at 1-877-391-1767 or visit one of participating retailers nationwide.

If I am not in the same room as the main medical unit will anybody hear me?

DirectAlert has an integrated highly sensitive 2 way voice communication feature. If you are unable to talk, or the emergency care agent cannot hear you – emergency personnel will be dispatched immediately

Can my medical call button be worn in the shower or bath?

Yes. We recommend that you wear your help button in the shower or bath. Our wireless help buttons are water resistant up to 3 feet.

What if I press the panic button and am unable to communicate with the Emergency Response Agent?

If you signal for help and our emergency care team cannot hear you or get a clear answer from you, your call will be treated as an emergency and help will be dispatched.

How far is the range of the wireless call button?

The range of our wireless call buttons are up to 1000 feet from the base unit. If you are looking for more range please visit our Mobile unit.

Can I give my alarm system to another family member?

YES! If you are no longer using your DirectAlert medical alert system, you can give it to anyone. Simply call 1-877-391-1767 to transfer and reactivate the alarm system or personal emergency response system.

Not sure which solution is right for you?

Find Your Perfect Match!

Have questions? We're here for you. Call us at 1-877-391-1767 or drop us an email using our handy form.

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