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Privacy Policy – Consumer Personal Information

At DirectAlert we respect your privacy and value our relationship with you. Your personal information will be protected, will never be sold, and unless we advise you in advance, will be used only by DirectAlert, our affiliates, dealers/retailers, and service suppliers (only to provide services).

Our goal is to enhance your product and service experience with us. By submitting this personal information to us, you are consenting to its use and disclosure for the following purposes:

  • Meeting safety, security, legal and regulatory requirements;
  • Providing you with general marketing, product, service and business partner information and offers;
  • Conducting market analysis;
  • Maintaining the accuracy of our records to respond to your inquiries and provide you with warranty or other customer service communications, and otherwise manage our relationship with you.
  • Satisfying other reasonable, legitimate business interests (such as collecting outstanding debts).

Consumer Personal Information

Will DirectAlert share my information with other parties?
When you provide DirectAlert with personally identifiable information, DirectAlert may share that information with our dealer/retailer network and our affiliates. DirectAlert also may share your personal information with business partners solely for use in promoting joint marketing programs. Before we share your information with any of these or other organizations we will ensure we have the consent required under applicable law.

For further information about those with whom we may share your information, please contact us. DirectAlert may also share your personal information with our suppliers for the exclusive purpose of providing services for us (e.g. mailings to you in response to your request for information, or to fulfill your request to enter a promotional activity).

We may disclose your personal information as required by law, in conjunction with a government inquiry or in litigation or dispute resolution. Additionally, our Web site, , does contain links to sites outside of and not controlled by DirectAlert such as those belonging to partners. DirectAlert is not responsible for these sites, their omissions or for the policies or content of their Web sites. We recommend that you read the privacy policies of these sites before making a decision to provide your personal information to the site operators.

How Does DirectAlert use cookies?
DirectAlert uses first-party cookies (such as the Google Analytics cookie) for remarketing campaigns and advertising purposes only. DirectAlert will not facilitate the merging of personally-identifiable information with non-personally identifiable information collected through any advertising product or feature. You can opt-out anytime by using Google Analytics’ currently available opt-outs for the web.
How is my personal information protected?
DirectAlert is committed to protecting your personal information in full compliance with this Privacy Policy and applicable laws. DirectAlert understands your concerns about online security and about the security of your information otherwise collected by us and we take reasonable precautions to prevent the loss, misuse or alteration of information under our control. Your personal information may be stored and/or processed or otherwise used by or on behalf of DirectAlert inside of Canada. In addition, we employ generally accepted information security policies, procedures and techniques.

We encourage you, the user, to observe the security features built into your browser. Upgrading to the latest version of an Internet browser will often provide increased security.

Can I opt-out of DirectAlert marketing promotions and initiatives?
If you do not want to be contacted for product, service or marketing initiatives, or if you would like to be removed from any direct marketing initiatives, telemarketing or direct mail or e-mail lists, or if you would otherwise like to limit our use or disclosure of your personal information, please unsubscribe here or by mail directly to DirectAlert Canada, 4100 Steinberg, Saint-Laurent, Quebec H4R 2G7.

Except as required or permitted by applicable law, we will respect your wishes relating to the use of your personal information and we will ensure that your file reflects the limitations that you have requested. Unless they are obvious, we will advise you of the consequences of withdrawing your consent. For example, if you withdraw your consent, DirectAlert may not be able to provide you, or continue to provide you, with the services or information about products or services or related promotions that may be of value to you.

How can I access and correct errors in my information?
You can access and correct errors in your personally identifiable information by contacting us as indicated below. While DirectAlert uses reasonable efforts to ensure that the information we hold about you is accurate, complete and current, we often rely on you to inform us about changes to your contact or other relevant information (e.g., name, address, telephone number, etc.).
How do I contact DirectAlert?
DirectAlert is committed to continuous improvement, and values your input. We welcome your comments and/or suggestions on improving our Web site and policies. If you have any comments or concerns, or wish to limit the use of any of your personal information that we may have, you may contact DirectAlert at:

4100 Steinberg Street
Montreal, Quebec H4R 2G7

Will DirectAlert update its privacy policy?
We are always looking for ways to improve and update our web site to further enhance its effectiveness. Consequently our policies including this privacy policy will continue to evolve and DirectAlert reserves the right to alter this privacy policy from time to time and such changes will be effective ten days following the date on which this privacy policy is revised and posted to our DirectAlert web site.

We encourage you to visit our Privacy page from time to time to view our most current privacy policy.

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